Minerva Aesthetics accepts any products returned within 7 days notification from receipt of the product as long as the reason falls under one of the following conditions:

• The product is faulty
• The product was damaged upon arrival
• The product was wrong received

DAMAGED PRODUCTS

Minerva Aesthetics bears the risk of freight of the products to the customer, any claims for loss, shortage, breakage, leakage or other damage occurring in transit must be notified by emailing to minervaesthetics@gmail.com no later than 30 days after the customer has obtained or should have obtained knowledge thereof.

Claims received after this time are not accepted.

Notification must be accompanied by relevant pictures and the report made by the carrier of the loss, shortage, breakage or damage.

Claims submitted by the customer without appropriate documentation will be rejected.

The customer will cooperate fully and loyally with Minerva Aesthetics in its efforts to establish a claim against the carrier.

In case of returned goods, the customer will be offered either replacement of goods or a 100% refund of the products returned. Customers refund will be processed via the same method of payment originally used to for the purchase.

No returns will be accepted after 30 days.

When a product is returned, please enclose a note stating what the complaint concerns.